Frequently Asked Questions
How long does it take to make a piece of jewellery?
All jewellery is made to order and it takes up to five working days to make one piece. The length of time really depends on which piece you are interested in, as some take longer than others. Drop us an email and let us know your requirements, as we are always happy to accommodate you wherever we can.
What is the process of making the jewellery?
Each piece is unique and individually handcrafted with a minimum five part process. Many pieces are double-fired. All jewellery is made from 99.9% solid silver, as opposed to 92.5% (which is sterling silver). All pendants come with a silver chain.
Can I get something personally made for me?
Commissions for custom jewellery are available, allowing you to forever capture your fleeting moments in solid silver. Lynne would be delighted to create a beautiful and unique reminder of a special event or person that is precious to you. Email now to make an enquiry.
How do I look after my jewellery?
Each piece of Sandy Feet Jewellery is made from 99.9% solid silver. The higher silver content means the silver is a little softer than the usual sterling silver. Each quality piece is made to a very high standard and has been annealed (hardened).
We recommend removing your jewellery before going to bed and before taking a shower. The chlorine in swimming pools can occasionally make silver jewellery go black. However, if you do forget to take off your jewellery, don't worry as every item comes with a silver polishing cloth inside the box gift box, to keep your jewellery nice and shiny.
Do you post overseas?
Sandy Feet Jewellery is located in Auckland, New Zealand, and yes - we are happy to post overseas. Postage and packaging information is shown when you add jewellery to the Shopping Cart. If you are purchasing more than one item, postage will be combined. Each piece of Sandy Feet Jewellery comes with a beautiful gift box.
Returns and exchanges
Sandy Feet Jewellery is dedicated to delighting you with your jewellery purchase and our services.
Please make your purchase carefully. Each piece of Sandy Feet Jewellery individually handcrafted and made to order, therefore, no returns or exchanges are permitted on customised jewellery.
If you receive the wrong item Sandy Feet Jewellery will accept items for replacement with the correct item or exchange if returned in saleable condition, with the original sales receipt, all original packaging and within 30 days of the original purchase date.
If the original sales receipt is not available, (for example, because you received the product as a gift or the original receipt is lost by you), we may, at our discretion, offer an exchange only so long as the Sandy Feet Jewellery item is returned in saleable condition and with all original packaging.
If you have simply changed your mind about your Sandy Feet Jewellery purchase, returns and refunds will not be accepted.
Costs and liabilities relating to the return shipping of exchange items are at your own risk and expense.
All Sandy Feet Jewellery items are required to pass various quality control checks before leaving our workshop.
If you believe that a Sandy Feet Jewellery item purchase has a fault, or otherwise not of merchantable quality, then we will gladly assess the item at our initial cost to determine the fault and its cause. If a fault is found from the assessment, which is covered by our warranty, we will either repair or replace that item at no extra cost. If it is not possible to repair or replace the item, then we may offer an exchange or refund.
Sandy Feet Jewellery’s warranty does not cover damaged items resulting from misuse, un-authorised repairs, accidents, alterations, exposure to corrosive or abrasive substances or other factors outside of normal expected use and Sandy Feet Jewellery denies any obligation to take any action in respect of such damaged items.
In the first instance, please email Sandy Feet Jewellery regarding any repairs or returns.